Please read these terms carefully before using callchloe.ai.
These Terms of Service ("Terms") govern your access to and use of callchloe.ai ("Service", "Platform", "we", "our", "us"), an AI-powered virtual secretary service designed for licensed real estate professionals.
By creating an account, subscribing to a plan, or using any part of the Service, you ("Agent", "Subscriber", "you", "your") agree to be bound by these Terms in their entirety. If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you and callchloe.ai. We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.
To use callchloe.ai, you must:
We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion if these eligibility requirements are not met.
When you create an account, you agree to:
Each subscription is for a single individual real estate agent. One account provides one AI secretary configured to represent one agent. You may not share your account credentials, secretary, or forwarding number with any other individual, agent, team member, or brokerage colleague.
Sharing prohibited: If we detect that multiple agents or phone numbers are using a single subscription, the account may be suspended or terminated without refund.
Each account is limited to one (1) registered phone number from which calls may be forwarded to your AI secretary. This number is registered during onboarding and verified via SMS. Only calls originating from your registered number will be accepted by the system. Calls forwarded from unregistered numbers will be rejected.
To change your registered forwarding number, you must submit a change request through your dashboard and verify the new number via SMS. Number changes are limited to two (2) per calendar month.
callchloe.ai provides an AI-powered virtual secretary that:
The Service relies on third-party AI voice technology, telephony infrastructure, and language models. While we strive for high accuracy and natural conversation, we do not guarantee that the AI will handle every call scenario perfectly. The AI secretary is not a replacement for professional advice, legal counsel, or licensed real estate services.
We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages, or force majeure events may cause temporary service disruptions. We will make reasonable efforts to notify Subscribers of planned downtime in advance.
The Service is available in English. Bilingual (English + French) capability is available exclusively on the Pro plan. Language availability may be expanded in the future at our discretion.
callchloe.ai is designed exclusively for handling real estate-related client calls. The Service is subject to the following fair use conditions:
Violation of this Fair Use Policy may result in immediate account suspension or termination without refund. We reserve the right to monitor usage patterns to enforce this policy.
We reserve the right to flag, review, and contact Subscribers whose usage patterns suggest a violation of this Fair Use Policy. Indicators of abnormal usage include but are not limited to: calls from multiple unregistered numbers, unusually high call volume relative to plan, calls unrelated to real estate services, and multiple accounts registered to the same individual or payment method.
All prices displayed on callchloe.ai are in United States Dollars (USD). Canadian Subscribers will see the USD charge converted to CAD on their credit card statement at the prevailing exchange rate set by their card issuer.
| Plan | Monthly Price | Annual Price | Included Minutes |
|---|---|---|---|
| Standard | $199 USD/mo | $175 USD/mo ($2,100 billed upfront) | 500 min/month |
| Pro | $349 USD/mo | $325 USD/mo ($3,900 billed upfront) | 1,000 min/month |
Monthly plans are billed on the same date each month, beginning on the date of initial subscription. Payments are charged automatically to the credit card on file.
Annual plans are billed as a single upfront payment for the full twelve (12) month period on the date of purchase. The subscription renews automatically at the then-current annual rate unless cancelled at least 30 days before the renewal date.
A valid credit card must be on file at all times. If a payment fails, we will attempt to charge the card up to three (3) times over a seven (7) day period. If all attempts fail, your account will be suspended and your AI secretary will stop answering calls until payment is resolved.
We reserve the right to modify pricing at any time. Existing Subscribers will receive at least thirty (30) days' written notice (via email) before any price change takes effect. Annual plan Subscribers are locked into their rate for the duration of their current billing period.
All prices are exclusive of applicable taxes. You are responsible for any sales tax, VAT, GST, HST, QST, or other applicable taxes in your jurisdiction. Taxes will be calculated and added at checkout where required by law.
Each plan includes a set number of call minutes per monthly billing cycle. Minutes are calculated from the moment the AI secretary begins speaking to the caller until the call ends. Unused minutes do not roll over to the next month.
We will notify you via SMS and email at the following thresholds:
Important: Your AI secretary will never stop answering calls due to minute depletion. Service continuity is maintained at all times. Overage charges apply automatically once included minutes are exhausted.
Once your included monthly minutes are fully consumed, any additional call minutes will be charged at the following rate:
| Plan | Overage Rate |
|---|---|
| Standard | $0.35 USD per minute |
| Pro | $0.35 USD per minute |
Overage charges are billed automatically to the credit card on file. Overages are calculated in real time and will appear as a separate line item on your next invoice. Minutes are rounded up to the nearest whole minute per call.
Included minutes reset to their full allotment at the beginning of each monthly billing cycle. Minutes do not roll over, accumulate, or carry any cash value.
You may purchase additional minute packs ("Top-Ups") at any time through your dashboard. Top-Up minutes are applied immediately to your account and can be used before overage charges kick in.
| Top-Up Pack | Price (USD) | Per Minute |
|---|---|---|
| 100 minutes | $30 | $0.30/min |
| 250 minutes | $70 | $0.28/min |
| 500 minutes | $140 | $0.28/min |
| 1,000 minutes | $280 | $0.28/min |
Top-Up minutes are valid for the current billing cycle only and do not roll over to the next month. Top-Up purchases are non-refundable. The system will consume included plan minutes first, then Top-Up minutes, before overage charges apply.
New Subscribers on monthly plans are eligible for a one-time free trial.
Free trials are not available on annual plans. Annual plan purchases are charged immediately and are non-refundable.
Annual plan subscriptions are subject to the following terms:
Non-refundable: Annual plan purchases are final. All 12 months are billed upfront with no possibility of refund. Please use the monthly plan or free trial if you wish to evaluate the Service before committing to an annual plan.
Monthly plan Subscribers may cancel their subscription at any time through their account dashboard. Upon cancellation:
Annual plan Subscribers may cancel auto-renewal at least 30 days before their renewal date. The subscription will remain active for the full 12-month period already paid for. No refunds — partial or otherwise — will be issued for annual plans.
If you believe a charge is incorrect, please contact our support team at [email protected] before initiating a chargeback with your bank. Filing a chargeback without first contacting us may result in immediate account termination. We reserve the right to dispute any chargebacks we believe to be fraudulent or unwarranted.
Upon sign-up, you will be assigned a dedicated phone number ("Secretary Number") to which you forward your calls. This number is provisioned through our telephony provider and remains the property of callchloe.ai.
All calls handled by your AI secretary are recorded for quality assurance and review purposes.
We take the privacy of your data and your callers' data seriously. Our full Privacy Policy is available at callchloe.ai/privacy.
We use your data solely to provide, maintain, and improve the Service. We do not sell, rent, or share your data or your callers' data with third parties for marketing purposes. Data may be shared with essential third-party service providers (telephony, AI processing, payment processing) strictly as necessary to operate the Service.
Call data and recordings are retained for 90 days from the date of the call. Account data is retained for the duration of your subscription plus 30 days following account closure. You may request deletion of your data at any time by contacting [email protected].
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no system is 100% secure. You acknowledge and accept this inherent risk.
You may not use the Service to:
All content, technology, software, AI models, voice models, scripts, branding, trademarks, logos, design elements, and other intellectual property associated with callchloe.ai are the exclusive property of callchloe.ai and its licensors.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any part of the Service or its intellectual property without prior written consent.
The name "Chloé" and "callchloe.ai" are trademarks of callchloe.ai. The custom secretary name you assign to your AI secretary is for use within the Service only and does not grant you any ownership of the underlying technology.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
You agree to indemnify, defend, and hold harmless callchloe.ai, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We reserve the right to modify these Terms at any time. Material changes will be communicated via email and/or a prominent notice on the Platform at least thirty (30) days before taking effect.
We also reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Service.
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms.
You may terminate your account at any time through your dashboard. Refer to Section 11 (Cancellation & Refunds) for details on the effects of cancellation for each plan type.
We may suspend or terminate your account immediately and without prior notice if:
In the event of termination for cause, no refund will be issued for any prepaid fees, including annual plan payments, top-up minutes, or remaining monthly billing periods.
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law principles.
Any dispute arising out of or in connection with these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be submitted to binding arbitration in Montreal, Quebec, in accordance with the rules of the Canadian Arbitration Association.
You agree to waive any right to a jury trial or to participate in a class action in connection with any dispute arising from these Terms or the Service.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
If you have questions about these Terms or need support, please contact us:
By using callchloe.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.